STORIES | BC Liquor Distribution Branch
Supporting Complex Transitions
The Challenge
The BC Liquor Distribution Branch (LDB) is responsible for the wholesale distribution and retail sale of alcohol in British Columbia. It was implementing a new supply chain management system while also moving to a larger distribution centre and implementing new equipment.
It needed classroom and hands-on training for the new system, and on-the-job training for 24/7 warehouse operations.
What We Did
It had a stable workforce who were very invested in a 30-year-old system. In order to earn their trust as training partners, we spent time meeting with every role in the distribution centre, and learning the nuances of their work.
By establishing that connection, we were able to create a training plan that provided not only the system training, but also the support required to help them build confidence in a busy environment across all shifts.
Our Approach
Train-the-Trainer
A Train-the-Trainer program for warehouse trainers.
Simulation Practice
Simulation-based practice modules.
Job Aids + Manuals
Formal procedure manuals and just-in-time job aids for every role.
Example of Our Work
BC Liquor Distribution Branch
Systems & Technology Simulation
Tool | Articulate Storyline 360
Problem | Hundreds of warehouse staff needed to learn a new inventory system—fast.
Solution | A hands-on simulation that mimicked the actual system, complete with scanner functionality. Staff could practice every step in a safe, guided environment—no live system access required.
The Results
The collaboration between project trainers and warehouse trainers became the foundation for on-the-job training and problem-solving. Staff were able to:
Key Outcomes
Quick Adaptation
Quickly and confidently adapt to new procedures.
Problem Solving
Apply their system knowledge to solve problems.
Service Continuity
Maintain service levels through challenging circumstances.
Client Testimonial
"Clearest Course's practical approach ensured that our employees were not only well-prepared but also confident... The transition was seamless."