STORIES | Public Guardian and Trustee of BC
Building a Sustainable Training Strategy
The Challenge
The Public Guardian and Trustee of British Columbia's mandate is to help citizens who may be incapable, or are under the age of 19 or who are deceased.
PGT Training Team requested help conducting an organizational review of training needs and creating a multi-year corporate training strategy to focus and streamline their efforts.
The organization has a strong culture of learning, but also limited resources due to a provincial budget freeze.
What We Did
We conducted a full training needs analysis using surveys, interviews, and reviewing documents. The analysis revealed a high commitment to the value of training, but also a shortage of dedicated training roles to meet complex training needs, siloed training efforts and an over-reliance on one-on-one training.
Our Approach
Self-Directed Learning
Shifting to more self-directed learning.
Train-the-Trainer Program
Launching a train-the-trainer program.
Knowledge Sharing
Creating opportunities for more knowledge sharing to break down training siloes.
The Results
For the Training Team, our findings confirmed many of their expectations.
We presented a report recommending improvements and laid the path for better training in the future.
Key Outcomes
Dedicated Trainers
Knowledgeable and dedicated trainers.
Staff Collaboration
Staff commitment to collaboration.
Learning Culture
Organizational commitment to ongoing learning.