STORIES | PHSA
Interactive Software Manual for Home Care Staff
The Challenge
Home care workers needed to use the Procura Mobile app for scheduling, documentation, and client visits—but many were unfamiliar with mobile tech. Traditional reference manuals were too slow and confusing to be useful in the field.
PHSA needed something fast, visual, and easy to access on the go.
What We Did
We designed an animated, interactive manual directly in PowerPoint. It featured clickable screens, step-by-step walkthroughs, and tooltips that showed users exactly where to tap.
We created it on-site, responding in real-time to the questions and issues staff raised as they began using the app for the first time.
Example of Our Work
Provincial Health Services Authority
Interactive Software Manual
Tool | Microsoft PowerPoint
Problem | Home care workers needed to quickly learn how to use the Procura Mobile app, which is essential for managing client visits, schedules, and documentation.
Solution | Developed an animated manual that visually guided users through the app's features, reducing the learning curve for new users.
The Results
The manual gave new users the confidence to explore the app without fear of making mistakes. Staff stopped relying on supervisors for tech support and started using the tool more independently.
The entire experience reduced onboarding time, boosted morale, and made mobile workflows feel possible—even for tech-shy staff.
Confident Users
Helped first-time users feel capable, not confused.
Onsite Flexibility
Manual was created live, based on real questions from real users.
No Extra Tools
Built entirely in PowerPoint—simple to edit, update, and share.
"The interactive manual made all the difference. Our staff went from being intimidated by the technology to using it confidently in their daily work."